Unfortunately, we are currently only able to ship within the UK.

Log in to your online account and visit 'My Orders'. Here, you will see your order history and the current status of your order. Alternatively, you will receive an email with tracking information once your order has been despatched.

When you add a product to your cart, you will see an option to add a personalised greeting card for £1. Only one greeting card can be added per order.

Unfortunately, once the order has been placed we are not able to amend the gift message, or add a gift card in.

Once your order has been placed you are unable to make amendments on website. Please contact our customer support team who will try their best to amend the order before it’s sent out.

Once your order has been placed you are unable to amend the address on your booking. Please contact our customer support team who will try their best to amend the address before it’s sent out.

For online orders, you can pay by Visa, Maestro, American Express, Apple Pay, Google Pay and PayPal.

To maintain freshness, we recommend storing your chocolates in a cool, dry place, away from direct sunlight and strong odors. Avoid refrigeration as it can cause the chocolate to bloom and lose its smooth texture.

We offer a 14-day return policy. To be eligible for a return, items must be unused, in their original packaging, and proof of purchase must be provided. Returns are not accepted on sale items. 

To start a return, contact hello@lovecocoa.com. If your return is accepted, please return the item to the sender address. Please note customers are responsible for the cost of return shipping and items sent back without prior approval will not be accepted. 

Once we receive your return, a refund will be processed within 2-3 business days. It may take up to 10 additional days for the funds to appear on your card.

For any return queries, contact us at hello@lovecocoa.com