- Our fulfilment centre is running with a much smaller number of staff for safety, and therefore your order may not be despatched on the same day even if placed before 3pm on a working day. We're prioritising our staff's safety and health while doing our best to meet our customers' satisfactions. Should you have any questions please contact us at firstname.lastname@example.org.
- Some deliveries (including next day delivery) are taking longer than usual due to high demands on couriers. Please allow 1-2 extra days for your order to reach your address.
- Shipping to USA is not available at the moment as our courier suspended its service from UK to USA.
Please contact us if you have any questions. We're here to help!
- Order before 3 PM for same day despatch (Mon-Fri)
- Our bars come in boxes which can fit 9 bars in and are delivered through the letterbox (95% of letterboxes). Orders over 9 bars and truffle tubes may not fit in letterbox boxes.
No billing information is included in the parcel.
- Include a gift message and this will be included with your order on the despatch sheet. If you prefer a handwritten message please buy a card.
- During the summer we will reserve the right to hold the product until the temperature drops below 25 degrees to ensure your product arrives in perfect condition.
PRICE & TIME
- £2.99 STANDARD DELIVERY (2-3 days delivery - we use Royal Mail 48 for letterbox-friendly orders and Yodel/RM for bigger items), free over £30.
- £4.99 TRACKED NEXT WORKING DAY (DHL tracked), free over £40.
We recommend the tracked service for important gifts and tight deadlines (Christmas/Birthdays) and for the peace of mind, as we are not responsible for any loss by courier.
If there are any issues please email us on hello(at)lovecocoa.com and we will be sure to help resolve any issue.
- Standard Shipping - £11.95
REST OF WORLD
Our products might be delicious but they’re also perishable. Once they've left our warehouse, we have little control over the temperature or conditions of your order in transit, so we cannot accept responsibility for melted or damaged products.
- Europe (excluding UK) - 5-10 Days. Standard Shipping - £12.95
- US & Canada - 10 days. Standard Shipping - £12.95
- ASIA / Australia - 7-15 Days. Standard Shipping - £19.95