CHRISTMAS & NEW YEAR DELIVERY
- Our last order date before Christmas is 3PM 18th December, to ensure your parcel arrives on time for Christmas (UK mainland).
- We recommend ordering from Amazon.co.uk for any orders after this date.
- We are closed from 24th to 26th December & 31st December to 2nd January. Any enquiry will be responded outside these dates.
- Order before 3 PM for same day despatch (Mon-Fri)
- Our bars come in boxes which can fit 9 bars in and are delivered through the letterbox (95% of letterboxes). Orders over 9 bars and truffle tubes may not fit in letterbox boxes.
No billing information is included in the parcel.
- Include a gift message and this will be included with your order on the despatch sheet. If you prefer a handwritten message please buy a card.
- During the summer we will reserve the right to hold the product until the temperature drops below 25 degrees to ensure your product arrives in perfect condition.
PRICE & TIME
- £2.99 STANDARD DELIVERY (2-3 days delivery - we use Royal Mail 48 for letterbox-friendly orders and Yodel Tracked for bigger items), free over £30.
- £4.99 TRACKED NEXT WORKING DAY (DHL tracked), free over £40.
We recommend the tracked service for important gifts and tight deadlines (Christmas/Birthdays) and for the peace of mind, as we are not responsible for any loss by courier.
If there are any issues please email us on hello(at)lovecocoa.com and we will be sure to help resolve any issue.
- Standard Shipping - £9.95
REST OF WORLD
Our products might be delicious but they’re also perishable. Once they've left our warehouse, we have little control over the temperature or conditions of your order in transit, so we cannot accept responsibility for melted or damaged products.
- Europe (excluding UK) - 5-10 Days. Standard Shipping - £12.95
- US & Canada - 10 days. Standard Shipping - £12.95
- ASIA / Australia - 7-15 Days. Standard Shipping - £19.95