Delicious drinking chocolate

Is there anything more satisfying than a comforting mug of luxury drinking chocolate? From keeping you cosy in the depth of winter to helping you unwind on a cool summer’s eve, top-quality hot chocolate is rich in flavour, high in cacao, and melts irresistibly into hot milk.

At Love Cocoa, we have a full range of drinking chocolate — available in both buttons and hot chocolate flakes. Explore our collection and find delicious hot chocolate options to send as a gift or enjoy as a self-care treat.

Single-origin hot chocolate flakes

There's nothing quite like a mug of seriously smooth Love Cocoa hot chocolate to make you feel all warm and fuzzy inside. Why use chocolate flakes for hot chocolate? Well, we find flakes to have the perfect texture to swirl and melt into hot milk, creating a decadent texture and delicious flavour like no other.

Whether you love the depth and edge of dark hot chocolate, enjoy the maltiness of milk hot chocolate or fancy a shot of sweetness with a bit of salted caramel, we have plenty of flavour variations to choose from. We even have a selection of vegan hot chocolate flakes — pair with your favourite plant milk for an indulgent dairy-free delight.

Whichever type of drinking chocolate you go for, enjoy the richness that comes from our single-origin cacao which is in the top 8% in the world. We source our cacao from Colombia, Peru and Ecuador to ensure a vibrant and nuanced flavour profile. You can learn more about our sourcing and sustainability, including our commitment to plastic-free packaging, here.

Thoughtful hot chocolate gifts

If you’re looking for a thoughtful gift for a friend or loved one, our luxury hot chocolate flakes could be just the ticket. Uniting depth of flavour from high-quality cacao and elegant packaging that makes a statement, our hot chocolate products are a lovely idea for gifting. Why not mix and match a few different flavour options or go for a selection box if you’re unsure which hot chocolate your giftee would love most!

You can also send your hot chocolate gift directly to your recipient — learn more about our delivery options.

Explore luxury hot chocolate flakes from Love Cocoa

Love Cocoa hot chocolate flakes are available in an assortment of flavour combinations. Lovingly handcrafted in the UK with single-origin cacao, every sip of our luxury drinking chocolate is comforting and satisfying. Take a look at our full range to find your favourite varieties and discover new ones.

FAQS

Find all of our most frequent asked questions

DELIVERY

What are my delivery options?

Royal Mail 48 tracked - £3.50, or free over £35 (takes 2-3 days usually)
Royal Mail 24 tracked - £4.95 (takes 1 day 93% of the time)
Premium Tracked Next Working Day - £6.95 (guaranteed next day)

Orders placed before 3pm are dispatched on the same day. Orders placed after 3pm on Friday, will be dispatched the following Monday.

How can I track my order?

Log in to your online account and visit 'My Orders'. Here, you will see your order history and the current status of your order. Alternatively, you will receive an email with tracking information once your order has been despatched.

Do you ship outside the U.K?

Unfortunately, we are currently only able to ship within the UK. If you have a large order do drop us a message and we will see if we can help you

Do you ship all year round?

We occasionally pause shipping when the temperature gets too hot during the summer months. This is to avoid our chocolate melting during transit, ensuring that our products arrive in great condition. If shipping has been suspended, we will make this clear on our website.

Greetings card

How do I add a greetings card to my order?

When you add a product to your basket, you will see an option to add a personalised greeting card for £1.00. Only one greeting card can be added per order.

Can i amend the greetings message?

Unfortunately, once the order has been placed we are not able to amend the gift message, or add a gift card in.

AMENDING ORDERS

Can I amend my order address after it has been placed?

Once your order has been placed you are unable to amend the address on your booking. Please contact our customer support team who will try their best to amend the address before it’s sent out.

Can i add or remove products after placing my order?

Once your order has been placed you are unable to make amendments on website. Please contact our customer support team who will try their best to amend the order before it’s sent out.

Chocolate sourcing

Is your chocolate ethically sourced?

Yes, our chocolates are made using ethically sourced, single-origin cacao from Colombia, Peru and Ecuador. We are committed to sustainability and fairly traded practices, ensuring that our ingredients are of the highest quality and sourced responsibly. We are proud to be recognised by B Corp for having a traceable supply chain.

Are your products palm oil-free?

Absolutely! All Love Cocoa products are completely free from palm oil, as we prioritise environmental sustainability and the production of high-quality, pure chocolate.

Sustainability

What is 1% for the Planet, and how does Love Cocoa participate?

1% for the Planet is a global movement of businesses that donate 1% of their annual sales to environmental causes. As a proud member, Love Cocoa contributes to reforestation projects worldwide, ensuring that every purchase helps support a healthier planet.

What does it mean to be a B Corp?

Being a B Corp means that Love Cocoa meets the highest standards of social and environmental performance, accountability, and transparency. B Corps are companies committed to using business as a force for good, balancing profit with purpose. Our B Corp certification reflects our dedication to ethical practices, sustainability, and positive impact on our communities and the planet.

OTHER

Which payment methods do you accept?

For online orders, you can pay by Visa, Maestro, American Express and PayPal.

How should I store my Love Cocoa chocolates?

To maintain freshness, we recommend storing your chocolates in a cool, dry place, away from direct sunlight and strong odors. Avoid refrigeration as it can cause the chocolate to bloom and lose its smooth texture.

Refund policy

We offer a 14-day return policy. To be eligible for a return, items must be unused, in their original packaging, and proof of purchase must be provided. Returns are not accepted on sale items.

To start a return, contact hello@lovecocoa.com. If your return is accepted, please return the item to the sender address. Please note customers are responsible for the cost of return shipping and items sent back without prior approval will not be accepted.

Once we receive your return, a refund will be processed within 2-3 business days. It may take up to 10 additional days for the funds to appear on your card.

For any return queries, contact us at hello@lovecocoa.com

What should I do if my chocolates arrive damaged?

If your chocolates arrive damaged, please contact our customer service team within 48 hours of receiving your order. We will work with you to resolve the issue, whether that means sending a replacement or offering a refund.

About your shop

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Do you offer seasonal chocolates?

Yes, we offer a variety of seasonal and holiday-themed chocolates throughout the year, including special collections for Christmas, Easter, Valentine’s Day, and more. Keep an eye on our website or sign up for our newsletter to stay informed about our latest seasonal offerings.

GIFTING

What are the best chocolates for gifting?

Our Chocolate Hampers, Luxury Truffles, and Chocolate Gift Boxes are perfect for any occasion. Each product is crafted with the finest ingredients and beautifully packaged to impress. Browse our gifting section for a curated selection of our best chocolate gifts.

Does the parcel come with a receipt in the box?

No, we don't include a receipt

CORPORATE GIFTING

Do you offer corporate gifting options?

Yes, we provide tailored corporate gifting solutions, perfect for client gifts, employee rewards, or special events. Contact us directly to discuss your needs and explore our range of luxury chocolate hampers and gifts.

What are the best chocolates for corporate gifting?

Our Corporate Gift Hampers and Customisable Chocolate Boxes are ideal for client gifts, employee rewards, and special events. We offer bespoke options to suit your business needs. Discover our corporate gifting solutions.

What’s the best way to choose a chocolate gift?

Consider the recipient’s taste preferences—whether they love dark, milk, or white chocolate. Our gifting page can help you find the perfect selection for any occasion.