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FAQS
Unfortunately, we are currently only able to ship within the UK.
Royal Mail 48 tracked - £3.50, or free over £35 (takes 2-3 days usually)
Royal Mail 24 tracked - £4.95 (takes 1 day 93% of the time)
Premium Tracked Next Working Day - £6.95 (guaranteed next day)
Log in to your online account and visit 'My Orders'. Here, you will see your order history and the current status of your order. Alternatively, you will receive an email with tracking information once your order has been despatched.
When you place your order, our warehouse team process and pack your parcel immediately. This means that your order cannot be changed. If you urgently need to change your order, we will try our best to help, but this may not be possible.
For online orders, you can pay by Visa, Maestro, American Express and PayPal.
When you add a product to your cart, you will see an option to add a personalised greeting card for £1. Only one greeting card can be added per order.
We occasionally pause shipping when the temperature gets too hot during the summer months. This is to avoid our chocolate melting during transit, ensuring that our products arrive in great condition. If shipping has been suspended, we will make this clear on our website.
There's no better way to say "thank you" than with a delicious and thoughtful chocolate gift. From carefully curated chocolate hampers and letterbox friendly chocolate bar bundles, a Love Cocoa thank you treat won't disappoint.
Love Cocoa's range of luxury chocolate thank you gifts includes our best-selling Thank You Honeycomb Milk Chocolate Bar, as well as our range of premium chocolate truffle selection boxes and chocolate truffle tubes. Saying thank you is one thing, but show your appreciation in style with high quality, great tasting chocolate.
It You can also include a customised gift message with any product to add a personal touch. If you want to make your thank you a little more long-term check out our gift subscription for a gift that keeps on gifitng.