Once your order has been placed you are unable to amend the address on your booking. Please contact our customer support team who will try their best to amend the address before it’s sent out.

Once your order has been placed you are unable to make amendments on website. Please contact our customer support team who will try their best to amend the order before it’s sent out.

Yes, our chocolates are made using ethically sourced, single-origin cacao from Colombia, Peru and Ecuador. We are committed to sustainability and fairly traded practices, ensuring that our ingredients are of the highest quality and sourced responsibly. We are proud to be recognised by B Corp for having a traceable supply chain.

Absolutely! All Love Cocoa products are completely free from palm oil, as we prioritise environmental sustainability and the production of high-quality, pure chocolate.

Being a B Corp means that Love Cocoa meets the highest standards of social and environmental performance, accountability, and transparency. We’re committed to using business as a force for good; balancing profit with purpose.
Our certification reflects our dedication to ethical sourcing, fair working conditions, and people-centred impact across our supply chain.

While Love Cocoa was proud to support environmental initiatives through 1% for the Planet, our focus has evolved to champion the people behind our chocolate, while remaining mindful of the planet we all share.
By sourcing origin-processed cocoa and reducing the lenght of our supply chains, we’re helping more value stay within farming communities and lowering our environmental impact.
Our mission now centres on creating real impact within cocoa-growing regions — supporting fair pay, better livelihoods, and ethical practices at origin.
By directing our resources toward human-led projects, we aim to make a deeper, more sustainable difference where it matters most.

For online orders, you can pay by Visa, Maestro, American Express and PayPal.

To maintain freshness, we recommend storing your chocolates in a cool, dry place, away from direct sunlight and strong odors. Avoid refrigeration as it can cause the chocolate to bloom and lose its smooth texture.

We offer a 14-day return policy. To be eligible for a return, items must be unused, in their original packaging, and proof of purchase must be provided. Returns are not accepted on sale items. 

To start a return, contact hello@lovecocoa.com. If your return is accepted, please return the item to the sender address. Please note customers are responsible for the cost of return shipping and items sent back without prior approval will not be accepted. 

Once we receive your return, a refund will be processed within 2-3 business days. It may take up to 10 additional days for the funds to appear on your card.

For any return queries, contact us at hello@lovecocoa.com

If your chocolates arrive damaged, please contact our customer service team within 48 hours of receiving your order. We will work with you to resolve the issue, whether that means sending a replacement or offering a refund.

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Yes, we offer a variety of seasonal and holiday-themed chocolates throughout the year, including special collections for Christmas, Easter, Valentine’s Day, and more. Keep an eye on our website or sign up for our newsletter to stay informed about our latest seasonal offerings.

Our Chocolate Hampers, Luxury Truffles, and Chocolate Gift Boxes are perfect for any occasion. Each product is crafted with the finest ingredients and beautifully packaged to impress. Browse our gifting section for a curated selection of our best chocolate gifts.

No, we don't include a receipt

Yes, we provide tailored corporate gifting solutions, perfect for client gifts, employee rewards, or special events. Contact us directly to discuss your needs and explore our range of luxury chocolate hampers and gifts.

Our Corporate Gift Hampers and Customisable Chocolate Boxes are ideal for client gifts, employee rewards, and special events. We offer bespoke options to suit your business needs. Discover our corporate gifting solutions.

Consider the recipient’s taste preferences—whether they love dark, milk, or white chocolate. Our gifting page can help you find the perfect selection for any occasion.