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Greeting Card - Hearts - Love Cocoa
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Greeting Card - Love - Love Cocoa

"All I want to say is that it is absolutely delicious, so smooth and creamy. Just perfect."

Beryl Jones
Verified Buyer

FAQS

Find all of our most frequent asked questions

DELIVERY

  • Royal Mail 48 tracked - £3.50, or free over £35 (takes 2-3 days usually)
  • Royal Mail 24 tracked - £4.95 (takes 1 day 93% of the time)
  • Premium Tracked Next Working Day - £6.95 (guaranteed next day)

Orders placed before 3pm are dispatched on the same day. Orders placed after 3pm on Friday, will be dispatched the following Monday.

Log in to your online account and visit 'My Orders'. Here, you will see your order history and the current status of your order. Alternatively, you will receive an email with tracking information once your order has been despatched.

Unfortunately, we are currently only able to ship within the UK. If you have a large order do drop us a message and we will see if we can help you

We occasionally pause shipping when the temperature gets too hot during the summer months. This is to avoid our chocolate melting during transit, ensuring that our products arrive in great condition. If shipping has been suspended, we will make this clear on our website.

Greetings card

When you add a product to your basket, you will see an option to add a personalised greeting card for £1.00. Only one greeting card can be added per order.

Unfortunately, once the order has been placed we are not able to amend the gift message, or add a gift card in.

AMENDING ORDERS

Once your order has been placed you are unable to amend the address on your booking. Please contact our customer support team who will try their best to amend the address before it’s sent out.

Once your order has been placed you are unable to make amendments on website. Please contact our customer support team who will try their best to amend the order before it’s sent out.

Chocolate sourcing

Yes, our chocolates are made using ethically sourced, single-origin cacao from Colombia, Peru and Ecuador. We are committed to sustainability and fairly traded practices, ensuring that our ingredients are of the highest quality and sourced responsibly. We are proud to be recognised by B Corp for having a traceable supply chain.

Absolutely! All Love Cocoa products are completely free from palm oil, as we prioritise environmental sustainability and the production of high-quality, pure chocolate.

Sustainability

1% for the Planet is a global movement of businesses that donate 1% of their annual sales to environmental causes. As a proud member, Love Cocoa contributes to reforestation projects worldwide, ensuring that every purchase helps support a healthier planet.

Being a B Corp means that Love Cocoa meets the highest standards of social and environmental performance, accountability, and transparency. B Corps are companies committed to using business as a force for good, balancing profit with purpose. Our B Corp certification reflects our dedication to ethical practices, sustainability, and positive impact on our communities and the planet.

OTHER

For online orders, you can pay by Visa, Maestro, American Express and PayPal.

To maintain freshness, we recommend storing your chocolates in a cool, dry place, away from direct sunlight and strong odors. Avoid refrigeration as it can cause the chocolate to bloom and lose its smooth texture.

We offer a 14-day return policy. To be eligible for a return, items must be unused, in their original packaging, and proof of purchase must be provided. Returns are not accepted on sale items. 

To start a return, contact hello@lovecocoa.com. If your return is accepted, please return the item to the sender address. Please note customers are responsible for the cost of return shipping and items sent back without prior approval will not be accepted. 

Once we receive your return, a refund will be processed within 2-3 business days. It may take up to 10 additional days for the funds to appear on your card.

For any return queries, contact us at hello@lovecocoa.com

If your chocolates arrive damaged, please contact our customer service team within 48 hours of receiving your order. We will work with you to resolve the issue, whether that means sending a replacement or offering a refund.

Write content to help your customers to better understand your products or policies.

Yes, we offer a variety of seasonal and holiday-themed chocolates throughout the year, including special collections for Christmas, Easter, Valentine’s Day, and more. Keep an eye on our website or sign up for our newsletter to stay informed about our latest seasonal offerings.

GIFTING

Our Chocolate Hampers, Luxury Truffles, and Chocolate Gift Boxes are perfect for any occasion. Each product is crafted with the finest ingredients and beautifully packaged to impress. Browse our gifting section for a curated selection of our best chocolate gifts.

No, we don't include a receipt

CORPORATE GIFTING

Yes, we provide tailored corporate gifting solutions, perfect for client gifts, employee rewards, or special events. Contact us directly to discuss your needs and explore our range of luxury chocolate hampers and gifts.

Our Corporate Gift Hampers and Customisable Chocolate Boxes are ideal for client gifts, employee rewards, and special events. We offer bespoke options to suit your business needs. Discover our corporate gifting solutions.

Consider the recipient’s taste preferences—whether they love dark, milk, or white chocolate. Our gifting page can help you find the perfect selection for any occasion.

B CORP & 1% FOR THE PLANET CERTIFIED
NEXT DAY DELIVERY OPTIONS
FINO De AROMA CACAO

Sustainable, Ethical, delicious.

We're on a mission to create chocolate that tastes good and does good too. This is everything you love about luxury chocolate, just better.

  • We only use the finest cocoa, ethically and sustainably sourced, to create our range of luxury chocolate.
  • Every purchase helps to support reforestation projects around the world with 1.6m trees planted.
  • B Corp Certified and 1% for the Planet member.
  • Free Shipping On Orders £35.

OVER 100k happy customers

World's Best Chocolate

One bite and you’ll understand why our chocolate is simply unforgettable. Crafted from the finest ingredients, each piece offers a rich, indulgent experience that’s impossible to resist. Treat yourself or someone special today—because you deserve a moment of pure luxury.