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FAQS
Unfortunately, we are currently only able to ship within the UK.
Royal Mail 48 tracked - £3.50, or free over £35 (takes 2-3 days usually)
Royal Mail 24 tracked - £4.95 (takes 1 day 93% of the time)
Premium Tracked Next Working Day - £6.95 (guaranteed next day)
Log in to your online account and visit 'My Orders'. Here, you will see your order history and the current status of your order. Alternatively, you will receive an email with tracking information once your order has been despatched.
When you place your order, our warehouse team process and pack your parcel immediately. This means that your order cannot be changed. If you urgently need to change your order, we will try our best to help, but this may not be possible.
For online orders, you can pay by Visa, Maestro, American Express and PayPal.
When you add a product to your cart, you will see an option to add a personalised greeting card for £1. Only one greeting card can be added per order.
We occasionally pause shipping when the temperature gets too hot during the summer months. This is to avoid our chocolate melting during transit, ensuring that our products arrive in great condition. If shipping has been suspended, we will make this clear on our website.
Searching for the perfect way to say congratulations? Discover the Love Cocoa range of congratulations gifts, perfect for graduations, for engagements, new jobs and more. From luxury chocolate hampers to chocolate bar letterbox gifts, our celebratory chocolate is a great way to say well done to a chocolate loving friend, colleague or family member.
Celebrate those special moments in life whether you have a wedding coming up, exam results or anniversaries. Our congrats chocolate collection includes our best-selling Congrats Honeycomb Milk Chocolate Bar, beautifully designed for easy gifting.
All our chocolate is sustainably made and ethically sourced, so you know that each gift you buy is a gift for the planet and its people too.