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FAQs
How much does postage cost?
Royal Mail 48 tracked - £3.50, or free over £35
Royal Mail 24 tracked - £4.95, or £1.95 on orders over £35
Premium Tracked Next Working Day - £6.95, or £3.95 over £40
International Orders
We now ship Love Cocoa to the USA! Please note that all international orders (outside the UK) may incur import tax upon delivery. We recommend checking your country’s import tax regulations before placing an order, as we cannot take responsibility for any additional import tax costs.
Does an invoice or receipt come with the order?
No billing information is sent out with our parcels, meaning it is the perfect gift to send direct to recipient.
What is your cut off time for sending parcels?
All orders placed before 3pm on a working day will be shipped out on the same day. Exclusions apply, including on bank holidays.
Can I include a gift message with my order?
We have a range of greeting cards, from birthdays to congratulations to seasonal messages, which can be added onto any order. Just select the one you wish to add in the basket and include your personalised message.
CHRISTMAS DELIVERY
Here are the key cut-off dates to ensure your delivery arrives by Christmas Day:
Royal Mail 48h - Thursday, 19th Dec by 3pm
DPD and Evri Next Day - Sunday, 22nd Dec
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