Help page

1. Who are Love Cocoa?

Love Cocoa was an idea conceived by James Cadbury, a great grandson on George Cadbury, one of the founders of Cadbury chocolate. We are an artisan chocolate service, rooted in British heritage but modern in our delivery.  

 

Frustrated with the lack of British-made chocolate, with manufacturing plants being moved to East Europe and further a field, he decided to create amazing chocolate made in London, using the finest British inclusions.

2. Why through the letterbox?

There is nothing more magical than receiving a beautifully wrapped chocolate box on your doormat after a hard day at work. These letterbox treats arrive next day and with free deliver* and do not require anyone at home to sign for the package! All collections consisting of 2 bars come in a nice "Hello, I'm yours" box. 

 

3. How much does delivery cost?

We offer free delivery through Royal Mail 1st Class on all Letterbox chocolates over £15. Royal Mail aim to deliver 93% of 1st Class mail the next working day after posting.We will send an email to let you know when we have sent this. In the unlikely event the box gets lost, please contact us. As we use high cocoa content, the chocolate should not melt, however we reserve the right to delay sending the products when it goes above 31 degrees to ensure the product arrives in a good condition.

 If the delivery is urgent and you require tracking, please upgrade to Royal Mail Tracked services.

 

4. When do I receive my chocolate box?

We aim to send all chocolates for next day delivery as long as they are ordered before 12 noon. Choose Royal Mail Tracked if you want to track the parcel.

 

5. Do you offer same day delivery?

We hope to be able to offer this in London and Birmingham by the end of the year.

 

6. Where do you deliver?

We deliver to the whole of the UK and Europe.

 

7. Will the parcel fit through the letterbox?

Our boxes fit through 99% of letterboxes. The dimensions are 23cm x 17cm x 2.4cm complying with Royal Mail large letters.

 

8. Is chocolate fair trade?

Yes, our chocolate supplier goes well beyond the normal fair-trade ensuring above market rates is paid, as well as helping the farmers to produce better quality products.

 

9. Why buy our chocolate online?

Our premium chocolates are a great alternative to buying flowers online or other none edible gifts! We delivery chocolate throughout the UK and across Europe. Our artisan chocolates are the ideal chocolate gift! What more we personalised chocolates with a note inside the box saying who the present is from. Our chocolate by post is a great alternative to personalised cards or send flowers, so why not buy chocolate as a gift and have a friend for life.

 

10. Want to cancel subscription?

This can simply be done by doing to your account lovecocoa.com/account -> manage subscriptions


cancel subscription

 

11. You didn't answer my question

Please email our customer care here or 0330 043 1454

★ Judge.me Reviews

Let customers speak for us

115 reviews
Great but...

Hi James, I've bought shares so really do support you. However, what I had wanted to get was 3 bars delivered over a 6 month period. I thought I'd done this as it was a gift. Instead they were all delivered at once, which is such a shame. Many thanks.

Hi Rachel, Thanks for your feedback and investment. I just checked your order and you chose 6 quantity on the monthly subscription which would have been sent down to our warehouse team to fulfil the order. I have cancelled your monthly subscription now and also will change the setting to allow customers only to select 1 quantity. You would then need to cancel after 6 months (or how many months you required). Sincere apologies if this wasn't clear. Kind regards, James
Incredible!

I absolutely loved this chocolate bar, so smooth and silky with a subtle hint of sea salt! One of the best i've tried! xoxo

Thanks for photo and review!
The Best dark Chocolate In Town

OMG! These three bars are by far the best chocolate I have ever ever tasted,..you can taste the craftsmanship and care which goes into each and every bar. So silky, smooth and not at all bitter (the dark bar). Every bar is smooth and delicious. Treat yourself today you will not regret it! =) xoxo

Thanks for review Sarah :)
The Perfect Gift

Gave this bar as a gift to an old friend, safe to stay it was well received!

Thanks for review Jaser :)
Sublime

Dark Chocolate fans will love this selection, each bar brings something new and flavours are rich and deep, definitely to be savoured!